GENERAL TERMS AND CONDITIONS OF SALE
Preamble/ Identity of the seller/ Access to professional and commercial rules (if applicable)
The preamble explains the purpose of the general terms and conditions of sale. It also serves as a reminder, where applicable, that certain products for sale on the site are subject to special terms and conditions of sale. The preamble also indicates the professional and commercial rules to which the seller intends to adhere, where applicable.
These terms and conditions include the following information:
Means of reproduction and archiving of these conditions
The site's legal notices
The general conditions of use of the site
The essential characteristics of the goods offered
The various steps to be followed to conclude the online contract
The technical means for identifying and correcting errors made when entering data
The languages offered
Procedures for archiving and accessing the contract
The means of consulting the professional and commercial rules to which the seller intends to adhere
Legal and contractual guarantees
Delivery times, costs and procedures
delivery tracking and the costs of distance communication techniques
the price
payment methods and security features
Details of how to exercise the right of withdrawal,
The duration of the contract and the validity of the price.
Last updated on 01/09/2021
To see the site's legal notices
To see the site's general terms and conditions of use
It should be noted in advance that these terms and conditions apply exclusively to sales via the website.
These conditions are intended for consumers who have full legal capacity. These conditions apply to all orders that you place on this site.
This site is not the manufacturer of the goods for sale. The characteristics presented (photos, descriptions, etc.) are based on information provided by the supplier. Nevertheless, this site respects current quality and manufacturing standards.
If the product and/or the characteristics do not correspond to the product received by the customer. We invite you to click here to see the site's refund policy.
These terms and conditions are presented in the French language.
We operate under the micro-enterprise regime. You can find the rules and conditions of this regime by clicking here.
Section 1 - The various stages involved in concluding an online contract
Order
You make your selection by browsing the pages of our site. Your selections are added to your basket when you click on "Add to basket". At any time while browsing our site, you can validate your order by clicking on "Payment".
Contract validation
When you click on "Payment", a confirmation message appears. It summarises all the products and options you have selected. On this page, you can either update your basket by changing the quantities and/or deleting one or more items, or continue by ticking the box: "I accept the GTC" and "Secure payment".
You must check all the information provided on the order form, and in particular all the information required for delivery (delivery address, code number, telephone numbers, etc.). The prior collection of the Internet user's identification details (first name, surname, e-mail address, bank details, etc.) facilitates the stages involved in concluding the contract. Customers can therefore save their details by ticking the "Save my details for next time" box.
If you don't need to modify the form and you want to continue with your order, you must click on "Continue to shipping method".
To continue with your order, click on "Continue to payment method" and then "Place my order".
Once you have paid via our secure server (see "Payment"), you will see an acknowledgement of receipt. This confirms that your order has been registered and informs you that a confirmation e-mail will be sent to you as soon as possible.
In the event of a risk relating to product availability, we reserve the right to refuse an order for the same product above a certain quantity (over 100).
Technical means of identifying and correcting errors
You may at any time identify and correct any errors made when entering your data. If you become aware of an error after the contract has been concluded, you should contact us (click here to access the "contact us" section).
Section 2 - Contract archiving and access arrangements
We will archive contracts, order forms and invoices on a reliable and durable medium.
You have a right of access to these documents for orders of $120 or more.
Section 3 - Legal and contractual guarantees
Legal guarantees
In accordance with the legal provisions in force relating to the conformity of the goods with the contract, in terms of hidden defects (available in appendix 1 of these conditions), we will refund, repair or exchange any product that appears to be defective, damaged or does not correspond to your order.
We will also reimburse you in full for the cost of returning the product to us upon presentation of proof. (Photo, video, etc.)
In this case, we invite you to read our Refund Policy.
Responsibility
We do our utmost to satisfy you. We are responsible for the proper performance of these terms and conditions. However, we cannot be held liable for any unforeseen circumstances, force majeure, the unforeseeable and insurmountable act of a third party to the contract or for the non-conformity of the product with foreign legislation in the event of delivery to a country other than Canada.
Section 4 - Delivery times, costs and conditions
Delivery terms and conditions
We will deliver the products to the address indicated on the order form.
Delivery times
We will deliver no later than the date indicated in your order confirmation message. (3 to 5 working days).
In the event of a delay in delivery, we will inform you by e-mail as soon as possible and propose a new date.
If the product ordered is not available, we will inform you as soon as possible. We will offer you a product of equivalent quality or price.
Delivery charges
Delivery is free on this site.
Delivery tracking
You can contact us by e-mail if you have any questions about your delivery (click here to access the "contact us" section).
Nevertheless, we remind you that we offer you the "Order Notification" service, which gives you real-time notifications of the status and progress of your order (on average, 1 notification every 2 days).
Section 5 - Prices
The prices of our products are indicated in Canadian Dollars excluding taxes.
If you request delivery outside Canada, your order may be subject to taxes and customs duties when it reaches its destination.
Payment of these duties and taxes is your responsibility and we invite you to check with the competent authorities in your country. You must also check the possibilities of importing or using the products that you order from us in the country of destination.
Section 6 - Payment methods and security measures
We will only collect your payment at the time of dispatch. You are therefore free to cancel your order as long as it has not been handed over to our carrier for dispatch. As soon as your order has been handed over for dispatch, you will receive an e-mail informing you that we are going to collect your payment.
However, it may sometimes happen that payment is collected when the contract is concluded.
Payment methods
There are several ways to pay for your purchases on this site.
- By credit card: Visa, MasterCard, American Express, other credit cards:
Payment is made via the secure bank servers of our partners Shop Payment. This means that no banking information concerning you is transmitted via our site.
Payment by bank card is therefore perfectly secure; your order will be recorded and validated as soon as payment has been accepted by the bank you have chosen.
Security
Payments via our site are subject to a security system. We have adopted the SSL (Secure Soket Layer) protocol to encrypt credit card details. To protect you against any intrusion, we do not store credit card numbers on our computer servers.
Section 7 - Satisfied or your money back: how to exercise your right of withdrawal
With the exception of the cost of returning the goods, which remains at your expense, we will refund all sums paid within 30 days of your withdrawal. At our suggestion, you may also opt for another method of reimbursement.
In accordance with legal provisions, the right of withdrawal may not be exercised for products made to order, according to the consumer's particular specifications or for audio or video recordings or computer software unsealed by the customer.
Section 6 - Duration of the contract and validity of the price.
The products remain the sole property of this site until full payment has been received by Shop Payment.
Our price offers are only valid within the double limit of the period of validity of the offer concerned and available stocks.
Our offers of goods and prices are valid if they appear online on the site on the day the order is placed.
Section 7 - Applicable law/ Jurisdiction
These terms and conditions are governed by Canadian and Quebec law.
In the event of a dispute as to form or substance, the Quebec courts shall have exclusive jurisdiction.
Section 8 - Contacting us/After-sales service
If you wish to contact us, our customer service department is at your disposal via the "Contact us" page.
Section 9 - Personal information
We collect your personal information in order to manage your orders and monitor our commercial relations.
In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, delete, rectify and object to any personal data concerning you. All you have to do is write to us online at Customer Services, giving us your surname, first name, e-mail address, address and, if possible, your customer reference. (See "Privacy policy")
Appendix 1: Provisions of the Consumer Code concerning the legal guarantee of conformity
Article L211-4
The seller is obliged to deliver goods in conformity with the contract and is liable for any lack of conformity at the time of delivery.
He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was his responsibility under the contract or was carried out under his responsibility.
Article L211-5
To be in conformity with the contract, the goods must :
1° Be fit for the purpose normally expected of similar goods and, where applicable :
- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model ;
- have the qualities that a buyer may legitimately expect, having regard to public statements made by the seller, the producer or his representative, particularly in advertising or labelling;
2° Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.
Article L211-6
The seller shall not be bound by public statements made by the producer or his representative if it is established that he was not aware of them and could not legitimately have been aware of them.
Article L211-7
Defects in conformity that appear within six months of delivery of the goods are presumed to have existed at the time of delivery, unless proven otherwise.
The seller may rebut this presumption if it is not compatible with the nature of the goods or the lack of conformity claimed.
Article L211-8
The buyer is entitled to demand that the goods conform to the contract. He may not, however, contest conformity by invoking a defect of which he was aware or could not have been unaware when he entered into the contract. The same applies if the defect is due to materials supplied by the buyer.
Article L211-9
In the event of a lack of conformity, the buyer may choose between repairing or replacing the goods.
However, the seller may not proceed according to the buyer's choice if this choice would result in a cost that is manifestly disproportionate to the other option, taking into account the value of the goods or the significance of the defect. He is then obliged to proceed, unless this is impossible, according to the method not chosen by the buyer.
Article L211-10
If repair and replacement of the goods are impossible, the buyer may return the goods and have the price refunded or keep the goods and have part of the price refunded.
The same option is available to him:
1° If the solution requested, proposed or agreed in application of article L. 211-9 cannot be implemented within one month of the buyer's complaint;
2° Or if this solution cannot be implemented without major inconvenience for the buyer, taking into account the nature of the goods and their intended use.
However, the sale may not be rescinded if the lack of conformity is minor.
Article L211-11
The provisions of articles L. 211-9 and L. 211-10 shall be applied at no cost to the buyer.
These same provisions shall not prevent the award of damages.
Article L211-12
Any action arising from a lack of conformity shall be barred after two years from the date of delivery of the goods.
Article L211-13
The provisions of this section do not deprive the buyer of the right to bring an action arising from redhibitory defects as set out in articles 1641 to 1649 of the Civil Code or any other action of a contractual or extra-contractual nature which is recognised by law.
Article L211-14
The final seller may bring an action for recourse against successive sellers or intermediaries and against the producer of the tangible personal property, in accordance with the principles of the Civil Code.
Appendix 2: Provisions of the Civil Code concerning the warranty against hidden defects
Article 1641
The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them.
Article 1642
The seller is not liable for apparent defects of which the buyer has been able to convince himself.
Article 1642-1
The seller of a building to be constructed may not be relieved, either before acceptance of the work or before the expiry of a period of one month after the purchaser has taken possession, of any construction defects or lack of conformity that are apparent at the time.
The contract may not be rescinded or the price reduced if the seller undertakes to remedy the defect.
Article 1643
The seller is liable for hidden defects, even if he is unaware of them, unless he has stipulated that he will not be obliged to provide any guarantee.
Article 1644
In the case of articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded, or keeping the item and having part of the price refunded, as determined by experts.
Article 1645
If the seller was aware of the defects in the thing, he is bound, in addition to returning the price he received for it, to pay all damages to the buyer.
Article 1646
If the seller was unaware of the defects of the thing, he is only bound to return the price, and to reimburse the buyer for the costs incurred by the sale.
Article 1646-1
From acceptance of the work, the seller of a building under construction is bound by the obligations that architects, contractors and other persons bound to the client by a contract for the hire of work are themselves bound by in application of articles 1792, 1792-1, 1792-2 and 1792-3 of this code.
These guarantees apply to successive owners of the property.
There will be no need to cancel the sale or reduce the price if the seller undertakes to repair the damage defined in articles 1792, 1792-1 and 1792-2 of this code and to assume the guarantee provided for in article 1792-3.
Article 1647
If the thing that was defective has perished as a result of its poor quality, the loss is for the seller, who will be liable to the buyer for restitution of the price and the other damages explained in the two previous articles.
However, any loss that occurs as a result of a fortuitous event will be for the buyer's account.
Article 1648
The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.
In the case provided for in article 1642-1, the action must be brought, on pain of foreclosure, within one year of the date on which the seller can be relieved of the defects or apparent lack of conformity.
Article 1649
It does not apply to sales made by judicial authority.